Customer Care

Hello and welcome to our shop!  We want your experience with Hip-Hip to be exceptional, so if you have any questions or concerns, please email us a the address listed below.  We'll do our best to address the issue as efficiently and pleasantly as possible. We know your time and energy is valuable, so we hope you enjoy the time spent here with us!  
hello@hip-hip.com

FAQS

THE PRODUCT I WANT IS OUT OF STOCK

Many of our items are in the shop for a limited time only, in order to stay seasonally relevant.  We apologize if the item you're looking for is no longer available. Please email us if you have specific item questions.  You can also sign up for our newsletter to be one of the first notified when we have new product in stores!

CAN I FIND YOUR PRODUCTS LOCALLY?

Good news for you - our products are carried in stores around the country, maybe even in your town!  Please take a look at our Stockists page for more information.

WHAT KIND OF PAPER DO YOU PRINT ON?

Our standard cards utilize a heavy weight 120 lb white stock that has a smooth, matte finish.  Cards are paired with matching white or red envelopes with a European style flap. All cards come with a gold foil wafer sticker!  Art prints are produced on heavy white cotton cover paper.

WHAT'S THE DEAL WITH YOUR NEWSLETTER?

Our newsletter is a way for us to keep in touch with our fans and friends!  You can expect to hear from us about 4 to 6 times a year with new product releases and coupon codes, as well as some news about what's been happening around the studio.   

STORE POLICIES

PAYMENT METHODS

We accept Visa, Mastercard, American Express, JCB and Discover. We take your security seriously, that's why all payments are processed through Stripe, which has the most stringent level of PCI security certification available.  Not sure what that means?  It's ok, just know you're in good hands!  

SALES TAX

We are not required to collect sales tax on orders shipping outside the state of Ohio.  For all orders shipping to Ohio a flat sales tax of 7.5% does apply.  Sorry Ohioans!

SHIPPING & FULFILLMENT

Hip-Hip currently ships all orders with USPS from our studio in Reynoldsburg, Ohio.  Orders are typically processed between 1-3 business days and you'll receive an email when your order has been fulfilled. Please email us if you have any questions regarding the status of your order.

INTERNATIONAL ORDERS

We currently do not accept international orders due to the cost of shipping :(

Still have questions or want to drop us a line? Please email us at hello@hip-hip.com Thank you!